Terms and Conditions

Pre Paid Matwork Courses

  • Pilates Mat work classes run as pre paid courses.
  • Courses may be 4, 5, 6 or 7 weeks long and usually run in line with the school terms.
  • All courses to be booked through the online booking system.  (If for some reason this is not possible for you, please speak to me directly).
  • Course places are non transferable (i.e. you may not swap between courses once booked) and non refundable (I am unable to refund a class if you are unable to attend).
  • Discounts cannot be offered for courses that will only be partly attended.
  • In the case of instructor sickness, the class will be covered or cancelled and every effort will be made to advise you of the change.
  • Classes will not take place on Bank Holidays.
  • Holidays such as Easter and Christmas and are factored into the course dates and reflected in the price of the course. 
  • If class is cancelled and you were booked to attend a particular class, your credit will be reimbursed to your account.
  • Every participant will be asked to fill out a health screening form.

Matwork Drop Ins

  • Drop ins are offered for Pilates mat work sessions only when there is space in a session.  Please email hello@mettamovement.co.uk to enquire.
  • Payment must be made through the booking system if there is space available in the class.
  • Priority for space in the class is always given to those who have pre paid and pre booked.
  • If you wish to cancel a drop in class, you must do so before 24 hours of the class starting or you will lose your class credit for that class.  
  • Class credits cannot be transferred or refunded if you cannot attend the class that has already been booked.
  • In the case of instructor sickness, the class will be covered or cancelled and every effort will be made to advise you of the change. 
  • Every participant will be asked to fill out a health screening form.
  • In some cases, depending on health issues, participants may be asked to provide a doctors note to prove they are safe to exercise.

Reformer Pilates – Metta Movement – Venue28

  • All booking must be made through the booking system.
  • It is the responsibility of the user to book and cancel their own classes/sessions and cancel their own membership/class packs.
  • Places are limited. Please book early to secure your space.
  • Unused sessions will not be carried over at the end of the pack/membership.
  • 24 hour Cancellation Period.  If you need to cancel a class, please do so 24 hours prior to the class taking place or the session credit will be lost.
  • No shows, late cancellations will not be refunded. 
  • We do not refund classes that are not attended for reasons such as: such as sickness, Covid – 19, error in booking, traffic issues, child sickness, work issues, forgetfulness, work issues. 
  • Reformer and Mat work sessions must be purchased separately and cannot be mixed ie – mat work sessions unattended cannot be swapped for reformer sessions.
  • No shoes in The Basement Studio – Grip Socks must be worn for hygiene and safety purposes.  Grip socks can be purchase from the studio.
  • Coats, Bags and Shoes all to be left in the safe waiting area outside the studio.  Personal belongings may be bought inside.
  • We reserve the right to change instructor without notice and will endeavour to update the system as soon as we can.
  • Christmas, Easter and Bank Holidays are factored in to our pricing. Refunds, reimbursements, extra classes or reimbursements will not be permitted due to closures at this time. 

Reformer Class Packs 

  • Please be aware of the expiry date of your class pack when you book.
  • Please be aware of the T’s and C’s attached to the class pack when you purchase.
  • If you wish to extend the expiry date on a class pack you may do so at the cost of £26 per week. 

Reformer Memberships 

  • Memberships can be purchased as 3 month membership or a 12 month membership.
  • 3 month membership expires after 3 months.
  • Please be aware of the T’s and C’s attached to the membership when you purchase.

Private 121 Coaching 

  • To book 121 sessions, please contact: hello@mettamovement.co.uk 
  • If you wish to cancel a session you must do so before 24 hours of the session starting or you will lose that session.
  • Sessions cannot be transferred or refunded if 24 hours notice have been not been given. 

Network Marketing/Multilevel Marketing

  • Multilevel marketing/Network marketing and the selling of any of these type of products is not permitted in classes.

Personal Privacy and Data Protection

  • Please be aware that your email address and personal information is NEVER shared with ANYONE.
  • If you subscribe to the newsletter, you are able to unsubscribe whenever you want to.
  • Credit or debit card payment details are not stored on this website for transactions made through the website/booking system.
  • Any information you share including health screening forms will be kept in a secure password protected system.
  • Every effort is made to keep ANY information you share with us completely private.
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